Shipping Charges & Insurance

SHIPPING CHARGES

 

All products are delivered Freight On Board (F O B) Bangkok Thailand. In others words, we deliver to the freight company that choose in Bangkok, will change you and prepay shipping for you. Karura does not charge a handling fee or mark up shipping costs. Karura charges you the exact cost that we pay to ship to you. Shipping costs vary some du to currency conversion (We pay shipping fees en Thai Bht and change you shipping fees in US Dollars).

Ultimately, you shall be responsable for shipping loss or damage. If contact with the shipper is in Thailand, Karura will do our best to work on your behalf.

 

CARRIER PROVIDED SHIPPING INSURANCE

 

Karura recommends that customer insure their case purchase against loss or damage in transit. Approximately 2% of cases are lost or damaged in tranit to the customer.

The customer may purchase insurance from shipping carrier. In case of loss or damage to cases covered by carrier insurance, customer is responsable for pursuing compensation from the carrier. Carrier provided shipping insurance is available for most carriers with the exception or parcel post shipment.

 

KARURA PROVIDED SHIPPING INSURANCE

 

It is not possible to purchase carrier provided insurance for cases shipped parcel post for cases. Because if this, Karura offers our privately funded insurance package. If you pruchase Karura's insurance you receive the following benefits :

  • Cosmectics Dents dents less than 1.5 in. (3.8cm) in lenght or width and less than 7 mm deep benefit -50$ per dent

 

  • Cosmetic gelcoat crack less than 3 in. (7.6cm) in benefit -50$ per conjoined crack

 

  • Cosmetic gelcoat crack less than 3 in. (7.6cm) in lenght and less than 7 mm deep benefit -100$ per conjoined crack

 

  • Cosmetic gelcoat chips less than 1.5 in. (3.8cm) in lenght or width and less than 7 mm deep benefit -100$ per conjoined crack or chip

 

  • Cosmetic gelcoat chips greaterthan 1.5 in. (3.8cm) in lenght or width and less than 7 mm deep benefit -150$ per conjoined crack or chip

 

  • Puncture of shell - Product replacement upon return of original case

 

  • Damage to external hardware - shipment of case to and from repair facility, replacement of component

 

  • Loss of case - Product replacement - copy of claim form filled with local carrier required

 

  • Structural damage to case product replacement

 

Cosmectic damage is defined as visible damage to the surface of the case or limited damage to the outer layer of component which does not affect the ability of the case to properly protect the instrument.

 

LIMITATIONS

 

Maximum compensation will not exceed the original purchase price of the case lost (including prepaid shipping)

Maximum compensation for all cosmetic damage in case of mutliple elements of damage - 300$