Each case is warranted for 1 year against defects in parts and workmanship. During this period, Karura may repair, replace or provide monetary compensation as a remedy for problems with warranted products depending upon each individual situation. In no instance will Karura substitute a refurbished case for a new case without notifying the customer.
Karura will pay associated shipping and handling and insurance charges for valid warranty claims. At our discretion, Karura will pay authorized dealers to accomplish warrantee repairs or part replacements.
Karura requires that customers register new products within 30 days of original purchase in order to receive warranty benefits. Registration is accomplished via the internet by accessing the warrantee registration form on this website and entering owner information and case Serial Number in the text box.
Warrantee claims will be administered by the dealer who sold the warranted product. Claims should be initiated by contacting your authorized Karura Dealer. If the product was purchased directly from Karura, the warranty claim shall be initiated via the internet by accessing through the contact form on this website and entering the information required and a description of your difficulty.
Following successful submission of the warranty claim, the customer will be contacted by the dealer or a Karura representative as soon as possible to help you resolve the issue. Customers must request and receive a warranty claim number from Karura Case before receiving any warranty benefit. At this time Karura will provide customer with instructions for shipping which will be paid for by the company.
All warranty claims require the following information: Product S/N, Proof of Original Purchase original export/import documentation, warranty registration number and customer contact information. Failure to provide this information may impair satisfaction of the claim or additional charges to the customer.
Exceptions to Warranty:
Karura does not accept responsibility for guitar cases produced by companies other than World Liberty (Thailand) Ltd. Co.
Karura is not liable for damage attributable to misuse or alteration, accident or mishandling during use, travel or shipment.
Karura’s entire liability for any defective Product shall in no event exceed the original price for the defective Product. Karura in no way warrants insures or guarantees the customer against loss to content carried in Karura Cases Karura provides excellent instrument protection but customers with extremely valuable instruments should insure the instrument s against damage or loss.
Karura’s warranty may be transferred. Warrantee transfer requires that the new owner go to Karura’s website contact page, enter and submit warrantee transfer S/N Name and contact information.
The warranty period is limited to 12 consecutive months beginning the day of customer receipt of the case.
These product benefits do not apply to Karura cases sold as factory seconds, refurbished units or by individuals or unauthorized dealers.