Q: How long does it take to complete my custom flight case?
A: Most custom orders are shipped within 30 days of order confirmation and payment receipt.
Q: Why are Karura cases more valuable than other flight cases?
A: Karura Flight Cases are the strongest cases on the market at a reasonable weight. They combine high technology with the finest materials to provide the very best strength to weight characteristics. Our competitors “flight” cases are made from fiberglass (extremely heavy) or they are made from a simple arrangement of impregnated carbon or other fiber material which is easily crushed; offering very little protection for the guitar. Karura builds flight cases which offer unequaled protection at the lowest possible weight.
Q: Is it possible to check my guitar in the Karura case as luggage for airline travel:
A: If one has a choice, it is always better to carry an extremely valuable guitar onboard the airplane. If a guitar must be checked, Karura cases offer more protection than fiberglass flight cases or most other carbon fiber reinforced flight cases. The Karura Case was designed to withstand extremely abusive handling. Karura cases have been tested to withstand over 2000 lb. crush resistance without failure. At lower stresses, the case offers superior deflection characteristics which prevent the case from stressing the guitar.
The case has been successfully drop tested 16 times at various orientations from a height of 2 meters. Other case features provide protection from moisture, heat and mistreatment.
Karura recommends that you utilize a case bag when checking your case as luggage to minimize scratching of the case finish.
Q: Should I purchase a standard or custom case configuration.
A: If your guitar is a non-standard shape, Karura recommends that you purchase a custom case for the optimum fit and protection of your guitar. In order to expedite delivery to you. We are building a configuration data base that allows you to purchase a case designed to fit specific guitar designs which we have previously built cases for. If your guitar configuration matches one of our previously manufactured case configurations, you will get the same fit as if you purchased a custom case.
Q: Why do I have to submit my guitar dimensions if I purchase a standard case model.
A: Karura uses your input as a quality check to insure that we provide you with a case that fits your guitar right the first time.
Q: How do I determine if my guitar will fit in one of the standard designs?
A: Measure your guitar using the instructions provided in the PDF file on the website. Compare your guitar dimensions with the maximum dimensions provided for the standard case model. If your guitar’s dimensions fall within these tolerances, you may purchase the corresponding standard case. If any of the dimensions exceed the tolerances specified, Karura recommends that you submit the measurement form for further evaluation by your dealer or Karura
Q: What happens after I complete my online order?
A: Within 2 working days of receiving your order, we will send you a detailed quote via email confirming your order details and specifying payment options. If any additional information is required to complete your custom case, you will be notified in this email.
Q: Both case models have been tested to withstand over 2000 lb. crush force. Does the Sentinel model offer more value?
A: Yes, please review the deflection characteristics of both case models. (Click here to go to technology page). Although both models are the strongest cases on the market, you will see that the deflection vs. load for the Sentinel Flight Case is lower than deflection at the same load for the Guardian Flight Case. Case deflection is a very important characteristic for protecting your valuable instrument. Lower case deflection reduces the likelihood that the case shell will move inward under load to contact and damage your guitar.